The soft skills dictionary

The definition of key words related to coaching, personality tests, psychometrics or skills development.

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Emotion management

Emotion management is the ability to understand and keep one’s emotions in check and also to control how one reacts to emotions in others. For example, in a stressful situation at work, emotion management might involve responding calmly to a colleague who is showing signs of anger.

Resource :

https://www.ted.com/talks/liz_fosslien_how_to_embrace_emotions_at_work?language=en