The soft skills dictionary

The definition of key words related to coaching, personality tests, psychometrics or skills development.

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Emotional intelligence

Emotional intelligence is the ability to adapt to contexts where emotions play a role—that is, almost every context. It involves several skills: the ability to recognize and understand one’s own and others’ emotions, to manage one’s own emotions, and to use strategies to react to others’ emotions appropriately. One example of emotional intelligence is the ability to “read the room” and adapt one’s words and tone to the emotional context of a group. Another is the ability to respond to strong emotions with curiosity and empathy.

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