Soft Skills

What is the definition of inclusion?

Inclusion is about creating an environment where every individual, whatever their background, origins or differences, feels fully accepted, valued and integrated within a group or organisation. This means going beyond simple diversity by ensuring that all members of a team feel listened to, respected and free to contribute actively.

In a professional setting, inclusion manifests itself through practices that integrate the varied perspectives of team members, thereby strengthening collaboration, innovation and collective commitment.

Definition of feedback

Feedback is a communication process that involves providing someone with information about their actions, behaviour or performance, with the aim of helping them to improve or reinforce their strengths. This process can be formal, as in performance appraisals, or informal, as in everyday conversation between colleagues.

In a professional context, feedback is an essential tool for improving individual and collective performance. Used properly, it can strengthen collaboration, clarify expectations and encourage continuous learning.

Definition of curiosity

Curiosity is the tendency to take an interest in your environment or in other people, and to seek out information that can help you solve problems or simply find out more.

For example, if a complicated new procedure is introduced, a curious person might research and ask questions to find out more about how it works and why it’s important.

How is curiosity measured in psychology?

Curiosity is a complex psychological trait that’s tricky to measure, given that it’s subjective and can manifest itself in different ways. However, psychologists have developed various approaches to attempt to measure this trait. Here are some common methods:

Definition of corporate collaboration

Collaboration refers to working in a team with members of different competencies. The aim of collaboration is usually to solve a complex problem together.

Corporate collaboration can be defined as a teamwork process where individuals work together cooperatively to achieve a common goal. Collaboration often involves regular communication, the exchange of ideas, cooperation and the sharing of responsibilities to ensure the success of the project or objective in question.

Definition of coaching

According to the International Coaching Federation, coaching is “a partnership with clients in a process of reflection and creation that encourages them to optimize their personal and professional potential”. This usually involves guiding clients to find their own solutions through a series of questions.

We often use the term “coaching” in a broader sense to refer to a management practice. It involves questioning team members and listening to their answers in order to help them develop and flourish.

At the heart of an ever-changing world, where stress and anxiety seem to be becoming the norm, a revolutionary approach is emerging that is transforming our understanding of well-being: positive psychology.

What is the definition of emotional intelligence?

Emotional intelligence (EI) is an individual’s ability to navigate with ease in situations where emotions play a central role. It is based on key competencies such as recognising, understanding and managing emotions in oneself and others. Unlike simple kindness or intrusive curiosity, EI involves precise strategies for responding appropriately to emotions in a personal or professional context.

In a working environment, emotional intelligence manifests itself in better relationship management, effective communication and an increased ability to resolve conflicts.

Definition of personal development

Personal development is an active process that begins with self-awareness and continues with the development of strengths and the improvement of weaknesses. This process can enhance your employability, help you achieve your career goals and increase your personal and professional satisfaction.

For example, to develop your communication competencies, you need to learn more about your communication strengths and weaknesses, work to improve specific areas, and then use these improvements to achieve specific goals.

Definition of attitude

Attitude refers to a person’s state of mind towards an object, an action or others. It is considered a psychological predisposition to act in a certain way. Attitude is not externally visible, but it can predict behavior.

Attitude can predict behavior because attitudes are mental predispositions that reflect our positive or negative evaluations of an object, person or situation. These evaluations can influence our behavior towards these objects, people or situations.

Definition of Extraversion

Extraversion makes people likely to feel comfortable and seek out the company of many different people. Extroverted people are generally sociable and talkative. For example, people who speak up the most at meetings are likely to be extroverts.

How does extraversion manifest itself in the workplace?

In the professional world, extraversion translates into ease in social interaction and enthusiasm for team projects. Extraverts are often considered natural leaders, as they encourage the participation of others, stimulate the exchange of ideas, and foster an open, communicative atmosphere. This makes extraversion a valuable quality in positions requiring frequent contact, whether with customers, partners or team members.

What is the definition of creativity?

Creativity is the ability to imagine new ideas, solutions or approaches that go beyond the usual frameworks. It involves questioning what already exists, and using the imagination to envisage alternative possibilities. Creativity is invaluable in the corporate world, as it paves the way for innovation and more effective or attractive ways of meeting the needs of customers and employees.

For example, in a process improvement initiative, a creative person might suggest simplifying or even totally rethinking the process, questioning its necessity or current form.

What is the definition of a psychological or behavorial dimension?

In the context of psychology, a dimension represents a particular aspect of human traits or behaviors that varies along a continuum. Dimensions are not binary categories, but spectrums where each individual can be situated at different levels. This makes it easier to understand the diversity of personalities and competencies within an organization.

For example, the extroversion trait is a dimension: individuals are not strictly extroverts or introverts, but are situated at different degrees along this continuum. This means that a person can be moderately extroverted, very extroverted or even moderately introverted, depending on their level of comfort and motivation in social interactions.